Returns & Exchanges Policy
Returns Eligibility
- 28-day return window from delivery date
- Items must be:
- Unworn and unused
- In original packaging
- With all tags attached
- Accompanied by proof of purchase
How to Return
- Log in to your account at innovationstylish.com/returns
- Complete the return request form
- Print your prepaid return label (UK only)
- Package items securely
- Drop off at any Post Office or arrange collection
Refund Processing
- Allow 5-7 business days for us to receive your return
- Refunds issued to original payment method
- Original shipping costs non-refundable
- £2.95 return processing fee applies (UK)
International Returns
Customers outside UK:
- Responsible for return shipping costs
- Must include customs documentation
- Should use trackable shipping method
Non-Returnable Items
- Final sale items (clearly marked)
- Personalized/customized products
- Gift cards
- Beauty products (for hygiene reasons)
Exchanges
We offer:
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Store credit for alternative selections
Faulty/Damaged Items
If you receive a defective product:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We’ll arrange replacement or full refund
Important Notes
- Returns must be postmarked within 7 days of approval
- We recommend using trackable shipping
- Allow additional processing time during peak periods
- Multiple returns may affect future orders
For full details visit: innovationstylish.com/returns-policy